If you believed in humanity, before the global pandemic, everyone would be standing together during these times. Con-men, fraudster, and hackers took advantage of the global pandemic, to lure, trick, and scam people’s hard-earned money.
But you could asking how the recent pandemic affected phone fraud and how to avoid it in the future?
During the global pandemic, hackers, purporting as bankers, send numbers SMS to unsuspected individuals. This is why it is advisable to be keen and check out the phone numbers who called through phone call tracking service.
Call tracking refers to the process of evaluating the way callers found your company or business enterprise. Sales reps and marketing teams may use call tracking programs to attribute calls to a specific marketing channel, which make callers to ring your business.
By determining what makes your telephone rings, you will be able to measure success of marketing campaigns and even optimize future advertising strategies.
How It Works
Tracking phone calls through reverse phone lookup will help you document various details carefully from the calls you get to your site. This works by attaching your call tracking software on your website, attach a phone number, and post as the primary contact method.
So when someone calls you, call tracking software will automatically record details, like their address, the companies where they work, and the caller’s location.
Plus, you may set up a new phone number to track each time you start different marketing campaigns. This enables you to see which kind of advertising strategies get results for your enterprise and those that don’t. Different kinds of tracking phone calls you can use include:
- Organic call tracking
- Paid call tracking
- Offline call tracking
Cases of Phone Call Tracking
Phone call tracking essentially works for industries, especially for businesses using phone numbers in their marketing activities and seeing how callers heard about them.
If you depend on inbound calls so as to get more clients, phone call tracking is a perfect solution for you. The following are cases where phone call tracking can be useful:
- Realtors wanting to attract homebuyers
- Travel and hotel operator depending on making phone calls for reservations and bookings
- Financial companies, which want to establish trust with customers
- Online marketers looking to measure effectiveness of advertising campaigns
Setting up Phone Call Tracking
Getting started is pretty simple. If you want a simple way to track advertising campaign ROI and boost customer service, you can use automated phone call tracking program.
Why Call Tracking is Important
For businesses with phone numbers, where phone calls are a conversation point, tracking phone calls through reverse phone lookup is important. Basically, reverse phone lookup is a directory of related phone numbers.
Through this, you will be able to track ROI better and determine peak call hours. It can as well improve call forwarding, enable you make a quick decision, and target your market better.
Even in this digital period, most businesses still own part of sales revenues to phone calls. In case part of your clients start their sales journey and ends it by ordering over their phones, call tracking will ascertain that you don’t waste resources and time on marketing campaigns, which resonate with your goals and target audience.